FrontDesk FastTrack Recovery Hub
Guest suffering in silence, right now

Recover the stay before the review.

A QR standee in every room alerts your front desk in seconds, not days.

No guest app. No typing. No hardware.
The Challenge

Quiet complaints become loud reviews.

Boutique GMs lose RevPAR and direct bookings to fixable issues guests never voice during the stay.

PBX calls stall recovery

Guests avoid confrontation fatigue and never dial the front desk about a noisy HVAC at 11pm.

Surveys arrive two days late

Post-stay email surveys land after checkout, when the guest has already drafted the 1-star review.

In-room tablets break and cost

Tablet installs run into thousands per property, and units fail, walk off, or sit uncharged.

Frontline staff stay blind

Maintenance and housekeeping never learn about missing towels until the guest checks out.

Room-specific QR standees

Zero download. Guest points a phone, taps a preset tag, and the issue is logged in five seconds.

Real-time triage board

Every report lands on the front desk WebSocket board with room number and tag in under a second.

20-minute SLA countdown

An audible recovery timer chases every open issue until a staff member marks it resolved.

The Solution

Recovery inside 20 minutes.

FrontDesk FastTrack turns every room into a silent feedback channel your team can actually act on during the stay.

15 minute launch
per property
Platform Capabilities

Built for a 20-room front desk, not a CIO.

Dynamic QR generator

Print one standee per room. Each code resolves to that room's own triage form automatically.

Guests tap a preset tag like HVAC noise or missing towels instead of typing a complaint.

Five-second triage form

Live WebSocket alert board

New reports appear instantly on the front desk screen with room number, tag and timestamp.

An audible countdown fires at 20 minutes so no open issue is quietly forgotten at shift change.

Audible recovery timer

SMS maintenance dispatch

On-duty maintenance receives the room number and issue tag by text, no radio or walkie required.

Every resolution is logged so GMs can see which rooms and systems keep generating complaints.

Resolution log

"We caught a failing AC unit at 9pm and had it fixed before the guest finished dinner. That used to be a 1-star review."

Marcus Vance · General Manager · Grandview Heritage Inn

PR

"Our front desk finally sees the issue while the guest is still in the room."

Priya Raman · Owner-Operator · Lantern Row Hotel

DO

"Twelve rooms came online in one afternoon with no IT call and no new hardware."

Daniel Okafor · General Manager · Cobalt Bay Suites

SL

"The 20-minute countdown changed how our maintenance team treats every report."

Sofia Lindqvist · Owner-Operator · Harborlight Inn

How It Works

Three moves from complaint to recovery.

Step 01

Guest Taps

A phone camera opens the room's triage page and one preset tag is tapped.

Camera locks the standee

Step 02

Desk Triages

The report lands on the live board with room number and tag in under a second.

Board writes the row

204
311
118
Step 03

SLA Recovers

Maintenance is dispatched by text and the 20-minute countdown runs until resolved.

Countdown to resolved

20 00

SMS sent to on-duty maintenance

Pricing

Priced by room count, billed annually.

Starter

Up to 30 rooms.

  • Room-specific QR standee generator
  • Real-time front-desk alert board
  • 20-minute audible SLA timer

Rs44,700/mo

Pro Recommended

31 to 80 rooms.

  • Everything in Starter
  • SMS dispatch to maintenance staff
  • Resolution log and trend view

Rs74,700/mo

Portfolio

Up to 150 rooms.

  • Everything in Pro
  • Multi-property board access
  • Priority onboarding support

Rs119,700/mo

Early Access

Start your 30-day pilot.

Bring the QR standees into your rooms and watch the front desk recover issues before checkout.

No hardware No guest download Live in 15 minutes
Questions

Answers for the GM running the desk.

Do guests need to download an app? +

No. The standee opens a mobile web page in the guest's existing camera app. Nothing is installed and no account is created.

How long does setup take per property? +

Under 15 minutes. You enter your room list, print the generated standees, and place one in each room. No wiring or IT visit is needed.

What happens when the 20-minute SLA expires? +

The board escalates the row with an audible alert and marks it overdue. It stays flagged until a staff member logs the resolution.

Does it replace our PBX phones? +

It sits alongside them. Guests who avoid calling still get heard, and your desk keeps the phone line for everything else.

Is guest data secure? +

Reports carry only a room number and an issue tag. No guest names, folio data, or payment details are collected on the triage page.

FrontDesk FastTrack Recovery Hub | Startup Blueprint